He said this at a view-exchange meeting with officials of the directorate on Thursday, adding that along with increasing training, manpower, and modern equipment, existing services will gradually be brought onto digital platforms.

The commerce minister said the directorate’s role in protecting the consumer rights of a vast number of people in the country is important. To make these activities more people-friendly, research will be conducted by the Bangladesh Institute of Development Studies (BIDS) on the structures and services of consumer rights agencies in various countries around the world.

Noting that the directorate’s activities will be further expanded based on the research recommendations, he said some new initiatives will be taken soon so that consumers can receive services easily and effectively.

Secretary of the Ministry of Commerce Md. Ataur Rahman Khan, Director General of the Directorate Md. Zahirul Islam, and Vice Chairman of the Export Promotion Bureau Mohammad Hasan Arif, along with concerned officials, were present at the meeting.